Frequently Asked Questions
Everything you need to know about your ALOHAS experience.
How does the on-demand pre-order system work?
To promote sustainable fashion, we offer a pre-order system where you can purchase upcoming collections at a discount. This helps us predict demand and reduce overproduction waste.
Where are ALOHAS products manufactured?
All our shoes and accessories are designed in Barcelona and handcrafted by local artisans in Spain and Portugal to ensure high-quality craftsmanship and ethical production standards.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all original packaging included.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your specific location.
How should I care for my leather shoes?
We recommend using a damp cloth for light cleaning and applying a high-quality leather conditioner periodically to maintain the suppleness and longevity of the material.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna or Afterpay depending on your region.